Q: I’m a trainer/venue — how do I log in or reset my password?
A: Use the “Forgot password” option in the app. If you don’t receive a reset email, contact support to reset it manually.
Q: Can I access my account on a laptop?
A: Trainers can only access the app on mobile. Managers or venue accounts can log in on desktop. If needed, speak with your venue manager about access.
Q: How can I update my trainer bio or venue info?
A: You can request support to update your bio or venue info. For full control, consider creating your own manager account to edit your profile directly.
Q: I’m no longer associated with a venue — how do I remove it from my profile?
A: Contact support, and we’ll remove the old venue. With a manager account, you can manage affiliations yourself.
Q: Can I customize pricing for different groups or clients?
A: Yes! Matchable supports flexible fee structures, including discounts per participant, session, or via credits.
Q: How do Credits work?
A: Credits are a flexible new feature designed to help you sell packages and offer clients more convenient booking options.
With Credits, you can create credit packages that clients can use to book your classes, events, or courses. Credit packages are venue-specific and fully customizable.
How Credits help you:
Full control: Set your own pricing and payment options per activity.
Venue-specific: Credits can only be used at your location.
Flexible payments: Clients choose to pay normally or with credits.
More marketing options: Create promotions, bundles, or special offers.
You can set up Credits directly from your manager panel.
Q: Can I block personal time or holidays?
A: Yes. You can define preferred hours, breaks, and holidays so clients can only book when you’re available.
Q: How do I receive payments?
A: Payments are processed through your payment provider e.g. Stripe. Once connected, all bookings are prepaid and transferred directly to your account.
Q: Who can I contact if I have technical issues?
A: Use the in-app support chat or chat support with a detailed description of the problem.
Q: How do I manage my availability and bookings?
A: Use your Trainer App or manager account to update schedules, block times, and view bookings.
