Scheduling trainings
Q: I purchased a training. How do I schedule or plan it?
A: Go to https://matchable.io/
Click the option to log into your account in the top-right corner
Search for your preferred venue or trainer
Select a trainer, date(s), and time(s)
Click to confirm
Q: I scheduled a training. Do I also need to schedule a court?
A: No. The court will be automatically assigned to the class.
Matchable account
Q: I am unable to sign in and I don't receive a new password.
A: A password reset may take up to 5 minutes to arrive. If you haven’t received an email from us, please contact Matchable's Support Team via the chat function to manually send you one.
Q: I am unable to view my bookings in my profile. What can I do?
A: In this case, we recommend contacting Matchable's Support Team for assistance.
Cancelling or rescheduling
Q: I tried to reschedule my training but I receive an error message. What should I do?
A: Most trainers have a cancellation and/or rescheduling policy that prevents players from making changes within a certain number of hours (e.g. 24 or 12 hours). This is usually the reason you’re unable to cancel or reschedule a class.
Q: I would like to cancel my training and use it at another venue. Is this possible?
A: Only the trainer of the class you booked can cancel it and issue a reimbursement. Since the payment goes directly to the trainer or venue—not to Matchable—we recommend contacting the trainer or venue you booked with directly regarding this matter.
Q: When I try to reschedule my training, the calendar keeps loading. What can I do?
A: In this case, we recommend contacting Matchable's Support Team. You can reach us via the chat function on the website.
Q: I missed a training. How can I reschedule it to a new date?
A: Past classes cannot be rescheduled. You can only reschedule to a new date when you are within the cancellation policy that the trainer or venue determined. Read the article here on how to reschedule.
Q: I purchased a training but I'm unable to join. How can I be reimbursed?
A: We recommend contacting the trainer or venue where you purchased the class, as they are the only ones who can issue a reimbursement or give you credits depending on their terms & conditions. Read here on how to cancel a training.
Reviews
Q: Where can I leave a review for my trainer or class?
A: After you have completed your training session or class, you will automatically receive a email where you will be requested to leave a review for your session.
Get in touch / Contact details
Q: Where can I find the trainer's or venue’s contact details?
A: On the venue’s profile, you can select your trainer to view their contact details. Please note that not all trainers make their details publicly available on Matchable’s website. If this is the case, we recommend contacting the venue’s general contact information, such as their phone number or website.
If your question or concern is not addressed here, feel free to contact us via the live chat button.